[Video] Dealing with difficult people

Usually my first response when somebody says: “Can you teach us how to deal with difficult people?” is “No”.

And the reason I say that is that actually, truthfully…

  1. I loved this and I’ve also looked at it from the perspective of “what am I doing/saying/thinking or not doing/saying/thinking” that’s casing this difficulty … taking responsibility for my bit also shifts the situation and moves it to solutioning rather than blaming

What do you think

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