Usually my first response when somebody says: “Can you teach us how to deal with difficult people?” is “No”.
And the reason I say that is that actually, truthfully…
[Video] Dealing with difficult people
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Dianne Lowther
- The UK’s leading strategist on engaging the profitable brainpower on your payroll
- 30 years experience in learning and development
- Psychology graduate and licensed user of MBTI and TMS
- Certified Master Trainer of NLP with 23 years practice
- Author of ‘NLP for Work, the practical guide’
- Certified ‘Words that Change Minds’ LAB Profile Master Consultant/Trainer
- Specialist in leadership development
- Career background in retail and leisure
- Works mostly with Senior Executives, Leadership teams, HR and technical professionals
So useful! Really helped me reframe a ‘difficult situation’ I am dealing with at the moment – thank you
I’m delighted to hear it was useful. thanks for the feedback!
I loved this and I’ve also looked at it from the perspective of “what am I doing/saying/thinking or not doing/saying/thinking” that’s casing this difficulty … taking responsibility for my bit also shifts the situation and moves it to solutioning rather than blaming