[Video] Perceptual Positions

Perceptual Positions is the idea of being able to see something from somebody else’s point of view or, indeed, from a completely different point of view. If you work in a service industry, you probably will have had it drummed into you that it’s important to be able to see things from your customer’s point of view. In lots of other environments as well, we are encouraged to take somebody else’s perspective.

The thing is, it’s not that easy to do it really well…

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